Banking
84% of Consumers Would Switch Banks Over Financial Crime Links, ThetaRay Report Finds

**Consumers Will Flee Banks Linked to Financial Crime, Report States**
What’s Happening?
A new report has uncovered a startling trend: a significant portion of consumers are willing to abandon their banking relationships if they suspect their financial institutions are linked to financial crimes like money laundering. The findings highlight the importance of robust anti-money laundering (AML) practices and how they shape consumer trust.
Where Is It Happening?
The research, conducted in the United States, sheds light on the banking and fintech sectors nationwide.
When Did It Take Place?
The study, part of the U.S. Banking & Fintech Trust Report 2025, was released by ThetaRay on August 11, 2025.
How Is It Unfolding?
– The report finds that 84% of consumers prioritize AML efforts when choosing their banks.
– Banks with strong AML compliance and transparent operations are more likely to retain customers.
– Consumers demand not just security but also a seamless and efficient customer experience.
– ThetaRay emphasizes the role of Cognitive AI in detecting and preventing financial crimes.
Quick Breakdown
– **Over 80% of consumers** would switch banks if linked to financial crime.
– Trust in financial institutions is increasingly tied to AML effectiveness.
– A seamless customer experience is just as critical as security measures.
– Cognitive AI is becoming pivotal in enhancing AML compliance.
Key Takeaways
The report underscores a critical shift in consumer behavior: trust in banks is no longer just about financial returns or user convenience. It’s now deeply intertwined with how well institutions prevent financial crimes. Consumers are more informed and unwilling to compromise on security, especially given the rising threat of money laundering and fraud. Banks must prioritize both strong AML practices and a smooth customer experience to retain loyalty.
“Banking in the digital age is a balance between convenience and security. Consumers won’t settle for one without the other.”
– Jane september, Financial Analyst
Final Thought
**The banking industry is at a crossroads: either strengthen AML efforts and embrace AI-driven compliance or risk losing millions of customers. As financial crimes evolve, so must the strategies that safeguard consumer trust. The choice is clear.**
Source & Credit: https://venturebeat.com/business/84-of-consumers-would-switch-banks-over-financial-crime-links-thetaray-report-finds/
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