84% of Consumers Would Switch Banks Over Financial Crime Links, ThetaRay Report Finds

**Customers Flee Banks Tied to Financial Crime, New Report Reveals**

What’s Happening?

Eighty-four percent of consumers would dump their banks if they were linked to financial crimes like money laundering. ThetaRay’s U.S. Banking & Fintech Trust Report 2025 reveals this as trust in institutions wanes over shady ties. Fintechs must step up AML measures to retain customers.

Where Is It Happening?

This trend is impacting the United States, with implications for banks and fintech companies nationwide.

When Did It Take Place?

The data was published on August 11, 2025.

How Is It Unfolding?

– Customers prioritize financial crime prevention over traditional banking perks.
– ThetaRay’s report highlights the growing demand for transparent AML practices.
– Consumers now hold banks accountable for upholding ethical standards.
– Financial institutions are urged to adopt AI-driven compliance tools to restore trust.

Quick Breakdown

– 84% of consumers would switch banks if tied to financial crime.
– Trust heavily depends on strong anti-money laundering (AML) measures.
– Fintechs and banks must improve customer experience while ensuring compliance.
– AI is seen as a key solution to bridge trust gaps.

Key Takeaways

Financial crime risks are now a major deal-breaker for customers. More than ever, banks and fintechs must prove they can keep illicit money out of the system. With 84% of people ready to walk away, the message is clear: clean records are non-negotiable. Trust isn’t built just through customer service—it’s earned through security and transparency.

Consumers aren’t just demanding better service, they’re demanding a safer financial ecosystem. Banks must act or face mass exodus.

– Sarah Donovan, ThetaRay AML Expert

Final Thought

**Financial crime compliance is no longer optional—it’s a customer retention tool. Banks and fintechs that fail to prioritize AML risk losing the majority of their clientele. As trust becomes the new currency, institutions must embrace AI-powered solutions to secure their future.**

Source & Credit: https://venturebeat.com/business/84-of-consumers-would-switch-banks-over-financial-crime-links-thetaray-report-finds/