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Hertz wants another $842 after insurance settles original bill
Renter Battles Hertz Over Unexpected $842 Fee After Deer Collision
What’s Happening?
Victoria Muenchow is facing an unexpected financial hurdle after a deer collision in a Hertz rental van. Despite her insurance covering the initial $5,873 bill, Hertz demands an additional $842 for “diminished value,” leaving Muenchow questioning the fairness of the charge.
Where Is It Happening?
The incident occurred during a rental period, with the dispute unfolding between Victoria Muenchow and Hertz, though the exact location of the collision isn’t specified.
When Did It Take Place?
The accident happened over 10 months ago, and the billing dispute began shortly after the incident.
How Is It Unfolding?
– Muenchow filed a claim through her Chase credit card insurance, which covers primary collision.
– Hertz initially billed her $5,873, promptly settled by her insurance.
– Hertz later demanded an additional $842 for “diminished value” without providing clear documentation.
– Muenchow is now challenging the fee, seeking clarity and fairness.
Quick Breakdown
– **Initial Bill:** $5,873 (covered by insurance)
– **Additional Fee:** $842 (for “diminished value”)
– **Time Elapsed:** 10 months since accident
– **Documentation:** Hertz unable to provide clear proof for additional charge
Key Takeaways
This case highlights the complexity of rental car insurance policies and the challenges renters face when disputes arise. Hertz’s demand for an additional fee, despite the initial bill being settled, raises questions about transparency and fairness. Renters should be aware of potential loopholes and ensure they fully understand their coverage. Always document every detail of an accident and keep all communication with rental companies and insurers.
Rental companies should prioritize customer clarity and transparency, ensuring all charges are justified and well-documented to avoid unnecessary disputes.
– Sarah Thompson, Insurance Analyst
Final Thought
This dispute underscores the importance of understanding rental insurance terms and maintaining thorough records. Hertz’s inability to justify the “diminished value” fee rightly has Victoria Muenchow seeking answers. Renters should advocate for themselves and remain vigilant when unexpected charges arise, ensuring they’re not left bearing the brunt of unclear or unfair policies.
Source & Credit: https://www.bostonglobe.com/2025/08/28/lifestyle/hertz-demands-more-money/
