Microsoft reportedly saved over $500 million in its call centers last year by implementing artificial intelligence, according to a Bloomberg News report. The savings came as the tech giant announced plans to lay off nearly 4% of its workforce to control costs. This strategic move highlights Microsoft’s commitment to leveraging advanced technologies to streamline operations and reduce expenses. The company’s use of AI in call centers demonstrates its focus on innovation and efficiency in enhancing customer service while cutting costs. Additionally, the job cuts reflect Microsoft’s broader cost-reduction strategies amidst a challenging economic environment.

Read More

Post Views: 13